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Due to ongoing issues with OUC’s fidelity to high performance standards in emergency call-taking and dispatching, we ask that the Office of the D.C. Auditor conduct an independent audit of OUC’s emergency call-taking and benchmark the performance of the agency against both national and international standards for public safety access points. Due to ongoing issues with OUC’s fidelity to high performance standards and the correct functioning of the 311 system, we ask that the Office of the D.C. Auditor conduct and independent audit of the OUC 311 system to determine if calls are correctly classified and routed, if service times are appropriate, frequency of case closures without full completion, and the occurrence of missing and incomplete service requests.